Refund & Return Policy

This policy explains when refunds, replacements, or returns are available for orders placed on ARC Peptides USA. It supplements our Terms and Conditions, which govern your use of the Site generally.

1. Nature of Our Products

All products sold on this Site are research-use-only compounds, not intended for human or animal consumption. Because of the nature of these products, we are unable to accept returns for change of mind, incorrect ordering on the customer’s part, or any reason other than those listed below.

2. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at ascend@arcpeptidesusa.com with your order number and photos of the issue. We’ll work with you to make it right — typically a replacement or a refund, at our discretion.

3. Order Cancellations

Orders can be cancelled or modified only before they ship. Once an order has been marked as shipped, it can no longer be cancelled — at that point, section 2 above governs any issues with the shipment. To request a cancellation, email us as soon as possible after placing your order.

4. How Refunds Are Issued

Approved refunds are issued back through the same method used to pay for the order:

• Venmo or Cash App orders: refunded manually to the same account used to send payment.
• Card orders: refunded to the same card used for the secure payment link.
• Store credit orders: the store credit amount used is restored to your account balance.

Refunds are typically processed within 5–7 business days of approval. Original shipping costs are non-refundable except where the order itself was our error.

5. Non-Returnable Items

• Any product once it has left our facility, except as covered under section 2.
• Apparel and merchandise that has been worn, washed, or altered.
• Orders affected by incorrect shipping information provided by the customer at checkout.

6. Questions

If you’re unsure whether your situation qualifies, just reach out — we’d rather talk it through than have you guess. Contact us at ascend@arcpeptidesusa.com.